Round Robin - Pipedrive - can't assign the Owner

Hi @Ayoub K 

Check that there aren’t Pipedrive Workflow Automation Rules overriding what’s being set by the Zap.

You can determine this by looking in the Pipedrive Settings, as well as checking the history log of changes on the Deal.

https://support.pipedrive.com/en/article/workflow-automation

Also check the Zap Runs history details for the DATA IN/OUT for each step: https://zapier.com/app/history/

@Troy Tessalone 

i’ve checked pipedrive aorkflow there’s no overriding.

and about DATA IN/OUT i found out that the owner in DATA IN is not the owner in the DATA OUT

DATA IN :

DATA OUT :

@Ayoub K 

Pipedrive expects the User ID to be mapped in this field for Owner.

Make sure you are passing in a numeric value.

Guess is if you are not passing in a numeric value, then the default Owner is being selected per some configuration in the Pipedrive settings.

Hey @Ayoub K!

Were you able to get the Formatter step in your Zap to output the IDs of the users for the Pipedrive Owner field? Which Formatter function are you using?  

Hi, find the Pipdrive user first by matching the name. 

This will get the ID and then you can set the owner using the ID. 

My zaps create a person as deals and leads are created in Pipedrive automations based upon lead source.