I have two issues:
(1) I want to give users access to the Call Recording in Salesforce when a New Call Recording is made in Ring Central but the Recording Audio shows up as a .txt file
- I have tried this by creating a Zap that when a New Call Recording is created to send an email with the Recording Audio as an attachment
- I then have Email to Case setup which will turn the attachment into a record in Salesforce
The email comes in the attachment is a txt file, and it needs to be an audio file or something.
(2) I want a way to identify related SMS messages from RingCentral, so that in Salesforce they can be linked through related records. If there was a field from RingCentral like “Thread Id” or “ConversationID” I think there would be a way to link related SMS messages together in Salesforce, but I don’t see any field other than “ID” but I don’t believe that’s the field I’m looking for. Any ideas?
Thank you in advance!
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