Hello,
I am hoping someone can help. I followed exact instructions on setting up my zap with my ring central account. I want an automated message to be sent to my clients. However, when setting this up, it’s sending roughly 8 of my messages back to me. Does anyone know how to fix this please. I watched a video… It seemed correct. Please help
Thanks
+14Please provide screenshots of how your Zap is configured, thanks.
Please provide the link to the video you watched?
+11
Just checking in to see if you still need help with this?
This is the video. I thought I followed it to a T. And ring central is going hay wire resending same messages. https://www.youtube.com/watch?v=9Imw6hM4kq8&ab_channel=BenjaminDean
Here is the snap shot of my zap. What am I doing wrong?
Snapshot removed as it was an attachment of a document (ie not an image). Please attach screenshots as images and not in a document. Thank you!
Hello,
I’ve been trying to get this resolved for quite some time. I included the snap shots as requested. I would prefer someone reach out to me ASAP regarding my issues. I would rather not post my account information and snap shots over a public forum. info@rorcpa.com
I am having the same exact issue. I set-up the zap through the “Send RingCentral SMS messages with newly-received RingCentral SMS” workflow template found on the Zapier site.
I’m trying to set-up an automatic sms reply that I am away from the office. When I enable the zap, my client gets the auto-reply but then I also get my same auto-reply and continue to get it on a continuous loop until I disable the zap.
What am I doing wrong? Is there a filter I need to add?
Thanks,
Octavio
+14Hi
If you can provide screenshots with redacted sensitive data points that will help.
Perhaps you need to add a Filter step (for SMS from your phone number or your RC phone number) to prevent an infinite loop: https://zapier.com/apps/filter/help
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