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Best answer

RESTORE A ZAP TO EARLIER TIME?

  • February 21, 2020
  • 4 replies
  • 2266 views
J

My developer I paid to make a ZAP created a PERFECTLY functioning zap and my stupid self went inside to look for a value of a particular google sheet. Little did I know, entering the zap made me test and rerun things and now it's not working. Bottom line, regardless of how I messed it up... is there a function to restore a zap to an earlier time? I am so freaking mad at myself : (


Best answer by DanversBest answer by Danvers

To add to the great advice from @BlakeBailey, the Support Team don't have a way of restoring Zaps to a previous version, sorry about that!

However, @BlakeBailey is right that just testing the Zap (without making any changes) shouldn't have broken it. Could you tell us a little more about the issue? Is it that the test isn't working and so you can't turn it on? One thing you could try would be to skip the test for the step(s) that's causing an issue and turn the Zap on and then keep an eye on it to make sure that it's working properly.

If you've tried that and something is definitely broken then if you could let us know what the Zap is/error says, that would be super helpful 🙂


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    BlakeBailey
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    • BlakeBailey
      BlakeBailey
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    4 replies

    BlakeBailey
    Forum|alt.badge.img+1
    • BlakeBaileyConnector
    • Connector
    • 32 replies
    • February 21, 2020

    You can't natively do this (yourself), but contact Zapier support (support@zapier.com) and they might be able to. In the future, I recommend making a copy of a Zap (while here: https://zapier.com/app/zaps click the down arrow on the Zap and then 'Copy'), before doing anything iffy.


    However, simply testing steps should not break your Zap. If you post more info (maybe screenshots of the errors or a loom video) we may be able to help. Of course Zapier Support can help with that too if you are already about to message them :)


    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • 3731 replies
    • Answer
    • February 24, 2020

    To add to the great advice from @BlakeBailey, the Support Team don't have a way of restoring Zaps to a previous version, sorry about that!

    However, @BlakeBailey is right that just testing the Zap (without making any changes) shouldn't have broken it. Could you tell us a little more about the issue? Is it that the test isn't working and so you can't turn it on? One thing you could try would be to skip the test for the step(s) that's causing an issue and turn the Zap on and then keep an eye on it to make sure that it's working properly.

    If you've tried that and something is definitely broken then if you could let us know what the Zap is/error says, that would be super helpful 🙂


    BlakeBailey
    1 person likes this
    • BlakeBailey
      BlakeBailey
    BlakeBailey
    Forum|alt.badge.img+1
    • BlakeBaileyConnector
    • Connector
    • 32 replies
    • February 24, 2020

    @Danvers ah got it, thanks for letting me know! I never know what mystical powers support does or doesn't have, though I did suspect that this wasn't one of them.


    Either way, @Josh_F do let us know what was going on (or if you resolved it), and we can chime in :)


    J
    • Josh_F
    • Author
    • 1 reply
    • February 29, 2020

    My developer resolved it. Thanks so much guys. I will make a copy next time before doing any testing. You guys are great.



    Danvers
    1 person likes this
    • Danvers
      Danvers
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