About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Respond to an automated slack message in the thread

  • 2 February 2023
  • 2 replies
  • 340 views
H
Userlevel 1

Hi 👋

 

Long time listener, first time caller. 

I am trying to follow the steps laid out in two threads:

  •  

However I am running into trouble. 

 

CONTEXT: I have a bot that posts a message in a slack channel when a support ticket is created. The thread of this post is often used to troubleshoot the issue between our support team and the client. 

 

GOAL: The problem I am trying to solve, is alerting their team and ours when a ticket is closed. Ideally, I would like to find the thread of the original post and for a bot to reply “this ticket has now been closed”

 

PROBLEM: In the above examples, I don’t see where the user has entered Channel ID: 

or how this relates to the OG thread. 

 

Hoping someone can help me 🤞

icon

Best answer by Troy Tessalone 2 February 2023, 04:33

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Hugpuf 

Good question.

If all the original messages will be sent to the same Channel, then you can select the Channel from the dropdown list.

 

The Thread ID field is what  you will need to use to reply to the original message.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
H
Userlevel 1

Great! Thanks mate!

Terms & Conditions