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Hi 👋

 

Long time listener, first time caller. 

I am trying to follow the steps laid out in two threads:

  •  

However I am running into trouble. 

 

CONTEXT: I have a bot that posts a message in a slack channel when a support ticket is created. The thread of this post is often used to troubleshoot the issue between our support team and the client. 

 

GOAL: The problem I am trying to solve, is alerting their team and ours when a ticket is closed. Ideally, I would like to find the thread of the original post and for a bot to reply “this ticket has now been closed”

 

PROBLEM: In the above examples, I don’t see where the user has entered Channel ID: 

or how this relates to the OG thread. 

 

Hoping someone can help me 🤞

Hi @Hugpuf 

Good question.

If all the original messages will be sent to the same Channel, then you can select the Channel from the dropdown list.

 

The Thread ID field is what  you will need to use to reply to the original message.

 

Great! Thanks mate!

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