I’m trying to create a zap to get tickets from Fresh Desk to AutoTask.
When creating the Zap, I can get new FD tickets but cannot seem to get the ticket requester through the zap. I tried looking up the contact in FD but none of the contact information comes through with the ticket.
Any ideas would be appreciated.
Hi
Are you looking at the New Ticket or the Update Ticket trigger. And, to confirm, you’re looking for something like the email address of the requester?
I can see already that there is a feature request with the Freshdesk team to add requester email address to both of those triggers. If you’re interested, I can add you. If I’ve misunderstood, let me know!
You understand. I need a way to add tickets to AutoTask when created in FD but I need to include the requestors information to link it to the proper company in AutoTask. Same for ticket updates.
Thanks for letting me know! I’ve added you to that feature request, so you’ll be sure to get any updates as we get them. This integration is built and maintained by the FreshDesk team, and they have access to all the information we’ve created on this feature request.
Let us know if you have any more questions!
Hey folks,
Just stopping by to share that the team have rolled out a new version of the Freshdesk app that includes additional ticket fields (including the requestor’s email) in the New Ticket trigger. 
Thanks so much for your patience with this, we hope you’re able to test it out soon! And if you run into any issues with it, feel free to start a new topic or reach out to our Support team directly to let us know.
In the meantime, happy Zapping! 
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