I am trying to make updates to contact records in ActiveCampaign from our CRM through an existing Zap.
When a value has been cleared in the CRM from field A, I want to also clear the value from the corresponding field in ActiveCampaign. However, the zap action to create/update contact in ActiveCampaign will not replace the existing value in the field in ActiveCampaign with a blank entry.
To make it slightly harder, I am working with a date field in this example so i can’t just update the field to say something like ‘None’.
Is there any way around this?
Best answer
Remove Field Value if empty
- Beginner
Best answer by Troy Tessalone
Hi
Have you reached out to AC Support about this use case?
Check the AC API documentation for clues on how to do this: https://developers.activecampaign.com/reference
Check the AC Forum for topics on how to do this: https://community.activecampaign.com/
Workaround: You may have to set the value to a date way in the past/future so that it’s clear those values were set on purpose.
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
- Answer
Hi
Have you reached out to AC Support about this use case?
Check the AC API documentation for clues on how to do this: https://developers.activecampaign.com/reference
Check the AC Forum for topics on how to do this: https://community.activecampaign.com/
Workaround: You may have to set the value to a date way in the past/future so that it’s clear those values were set on purpose.
+11- Zapier Solution Partner
Just checking in to see if you still need help with this?
- Beginner
Hi, I had to use a workaround in the end
Thanks for checking in.
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