Best answer

Remove Field Value if empty

Userlevel 1

I am trying to make updates to contact records in ActiveCampaign from our CRM through an existing Zap.

When a value has been cleared in the CRM from field A, I want to also clear the value from the corresponding field in ActiveCampaign. However, the zap action to create/update contact in ActiveCampaign will not replace the existing value in the field in ActiveCampaign with a blank entry.

To make it slightly harder, I am working with a date field in this example so i can’t just update the field to say something like ‘None’.

Is there any way around this?


Best answer by Troy Tessalone 6 May 2021, 16:26

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3 replies

Userlevel 7
Badge +14

Hi @Luke Lynam 

Have you reached out to AC Support about this use case?

Check the AC API documentation for clues on how to do this:

Check the AC Forum for topics on how to do this:


Workaround: You may have to set the value to a date way in the past/future so that it’s clear those values were set on purpose.

Userlevel 7
Badge +10

@Luke Lynam 
Just checking in to see if you still need help with this? 

Userlevel 1

Hi, I had to use a workaround in the end @AndrewJDavison_Luhhu as suggested above.

Thanks for checking in.