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I was sent an email before my subscription renewed. I downgraded to the free plan. But now I see I was charged a yearly fee. I have tried in the past to get a response from their sales team, or anyone...and never heard back.    How do I get a refund?

Hi @healthybeginnings 

Good question.

You’ll need to submit a ticket via Zapier Support for help with billing: https://zapier.com/app/get-help

Hi there @healthybeginnings - just writing a note as well to let you know that Troy is right above, Support is your go to place for help with billing questions.

You’ll need to submit a ticket via Zapier Support for help with billing: https://zapier.com/app/get-help

You can also see more about billing and account questions here: https://help.zapier.com/hc/en-us/categories/8495838128909-Account-Billing

Thanks for coming by the Community and we wish you all the best- Rachael

Thank you!  I will reach out again. I did a couple of weeks ago but haven’t heard back

I appreciate your help 😊

I need to start refunding process with zapier but i do not know from where i should create a ticket? Anyone help me?

Hey there, @Archinan - thanks for reaching out!

You can reach our support team for billing questions on the “Get Help” page. 🙂 Scroll to the bottom and you’ll find the “Accounts, pricing, and billing” section.

Just a heads up, you’ll need to be logged in using the email originally associated with the account. 

I hope that helps! 🧡

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