Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

My app includes workflow to Google Forms and Google Calendar.  I observed a few times, if the zap is not being triggered for an extensive amount of time, the Google login expires, the service breaks and in case the Google service is what triggers the zap, the zap is deactivated.

I suspect, it is because the the login token expired.

This is the message I get when I am going to edit the broken Google app authentication:

Access_token not found inside refresh_token response, you might try reconnecting Gmail if this error continues!

Interesting is, during the same amount of time, a workflow in Integromat continued to work and there the Google login did not expire.

 

I am wondering if there is anything I can do, e.g. add a zap that uses Google services and will periodically trigger and run?Basically I wonder if there is any way to prevent the Google login from expiring.

@itoldusoandso 

I believe Zapier should already have in place a mechanism to keep tokens refreshed, so if you’re seeing an abnormal amount of refresh errors, there could be an issue. 

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.

Hey @itoldusoandso,

Sorry to hear that you’re running into that strange error here! 

That type of error usually occurs when we're not able to log into your Gmail account. This could happen if the password was changed for example. Normally reconnecting the app account will help to fix that sort of error.

You can do that from within your account here: https://zapier.com/app/connections/gmail 

If that doesn’t work, I’d recommend reaching out to our Support team to further investigate this. They can be reached from the Get Help form and will be able to dig into our system logs to troubleshoot further! :)

OK, so basically the Google connection will stay alive as long as the password doesn’t change (or as long as the authorization doesn’t get revoked by my decision).

 

I’ll observe if it happens again in the future and if it does I reopen the ticket.

 

Thanks.

Terms & Conditions