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Best answer

Redmine to OneDesk Integration - Update History

  • 31 March 2020
  • 1 reply
  • 35 views
W

I’m trying to build out an integration between OneDesk and Redmine.  I’ve been successful in creating a zap where when a ticket is created in OneDesk, it will create it in Redmine.  I do not see how I am able to bring back status change and history/note updates from Redmine back to OneDesk.   Is this a feature that I am not seeing or not available?

 

Thanks, 
David

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Best answer by nicksimard 7 April 2020, 18:42

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1 reply

nicksimard
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Userlevel 7
Badge +11

Hi David!

It sounds like you’re looking for Redmine triggers for updates that happen, but unfortunately, the only triggers that are currently available are for new items:

There are a number of existing feature requests for Redmine updates, so I’ve gone ahead and added your vote to those. Right now, part of how we prioritize creating features is by those with the most customer interest, so should this bubble to the top, we'll be sure to let you know. 

One workaround I could think of, in the meantime, is if Redmine allows you to receive email notifications when something is updated you could use that as the Zap trigger. Is that a feature that Redmine offers?

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