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Hi team

 

I have a Zap that triggers on SharePoint New Item:

 

 

I assume that poll will pull any new items created within the last 2 mins and runs this zap. The issue I am having is that within those 2 mins, I have multiple (2) new items so multiple instances of this zap is executed. For argument sake, let’s call the new items I am creating Contacts.
 

This is a problem as within that Zap, I create an Engagement within my CRM that both contacts belong to. What the zap is doing is creating the engagement twice as it’s running, assumably, at the same time.

I tried to add a step in the zap to check if the engagement is created yet and if so, don’t create, just update with the second contact, but I find this is working sometimes, not all the time. 

How do I best manage this race condition?

I added a delay for 1 min but I then thought .. if both zaps are running the same time and delay for the same amount of time, it wont fix my problem.

Any help is appreciated!

Hi @Steven Ton, welcome to the Community! 🎉

You were on the right track with delay! It has a Delay After Queue option that should help with this. With that type of delay it would create a queue of actions to run at a later time so that they don’t attempt to create/update the contact at the exact same time. You can learn more about this here: Delay after queue

Hope that helps to get you pointed in the right direction. If you run into any issues on that or have further questions just let us know!

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