Pushing messages between Zendesk and Rocketlane

Question

I’m trying to sort out if this would be possible with Zapier or not, so if anyone’s familiar, I’d appreciate any input.

I’d like to set up the following:

New ticket gets created in Zendesk
Based on tags on the ticket, Zapier makes a new project in Rocketlane, include the message body content from Zendesk
When a member of our team comments on the project in Rocketlane, it pushes that to Zendesk as a public reply
When the customer posts a reply on their ticket in Zendesk, it pushes that to the existing project in Rocketlane

PhilT · Accepted Answer

For anyone who stumbles across this post. At this time (Feb 2024) it’s not possible, so don’t waste your time.

Zapier doesn’t give you the endpoint options that you need based on the triggers in order to do this. You can do parts of it, but not the whole thing.

Troy Tessalone · Answer

Hi @PhilTCheck out the available Zap app triggers/actions:Rocketlane: https://zapier.com/apps/rocketlane/integrations#triggers-and-actionsZendesk: https://zapier.com/apps/zendesk/integrations#triggers-and-actions

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