Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Greetings Zapier.

I own a small business in Canada, and have other clients that might be interested in your product.  However, in my small business, I’m the tech-nerd - but don’t have the time to dedicate to creating zaps.  As such, I have brought in a new hire who will be implementing automation.

Here is my problem:

As the owner, I need to be able to have control over my account.

  • I need to have multiple users like Team 
  • I need to have control over the users like Company
  • I need to have App restrictions
  • I need to have single sign on

However we don’t need anywhere close to 50K tasks nor 100K tasks per month.

To pay $10,782 USD per year on a month to month or $7,188 USD all at once, just to have a Company account would kill my small business. 


Based on your price points, the following is 100K tasks per month:

  • Professional: $489/month
  • Team: $499/month
  • Company: $599/month

The price point differential from Professional to Team is $10/m and Professional to Company is $110 per month ($165/m if paying monthly) based on 100k tasks. 

So why not charge this additional overhead as a separate fee for those that need the features, but not that many tasks and allow a Small Business Account with limited users option of Company and call it Small Business?

Suggestion 1:  Small Business Team 

  • 2,000 tasks per month per user
  • $109/month for two users (4,000 tasks) + $49/month per additional user
  • $256/month = 5 users, Team capabilities, only 10,000 tasks/m
  • So on user #6, the small business would upgrade to Team w/50,000 tasks/m

Suggestion 2: Small Business Company (what I need)

  • 2,000 tasks per month per user
  • $209/month for two users (4,000 tasks) + $49/month per additional user
  • $356/month = 5 users, Company capabilities but only 10,000 tasks/m
  • So on user #10, the small business would upgrade to Company w/100,000 tasks/m

The results are that you get your extra overhead per month fee on the front-end, and once they hit 10 users, they would be paying the same as the Company fee of $600/m but only have 20,000 tasks/m.

This gives an entry point to small business, while maintaining your overhead differential between the plans.


Suggestions (needed yesterday):

“Zapier Small Business” - all the features of Company except the following changes:

  • Start at $209/m for two users (4,000 tasks)
  • Extra $49/m (2,000 tasks) per additional user
  • Perhaps to adjust the price point, you could have “limited support” instead of Premier support

For me, this would give us 4K tasks/month on a month to month at $209 USD

This gives Zapier the same $110 overhead differential between Professional & Company as well as the $49/user fee from Professional. 

 

This could be a win-win and introduced more small businesses to your platform.

Hi @CGLtax 

Thanks for sharing.

Feedback and feature requests can be submitted via a ticket to Zapier Support to be logged: https://zapier.com/app/get-help

Hi @CGLtax 

Thanks for sharing.

Feedback and feature requests can be submitted via a ticket to Zapier Support to be logged: https://zapier.com/app/get-help

I want this in a public forum so you can do market research on need.  Zapier Support would be a private conversation.

@CGLtax 

Often topics get closed after a period of time, thus closing additional public comments.

Zapier doesn’t currently have a public suggestion box for upvoting.

For now, it’s best to submit via a ticket to Zapier Support.

@CGLtax, 

Thanks for this terrific post! This is the kind of feedback we at Zapier love, and personally it’s a pleasure to see a suggestion this thorough and well thought through.

I’m the Head of Pricing and Packaging here at Zapier, and while I can’t promise we’re going to implement this, I can say this input absolutely with the right folks and we’ll put this into our consideration set.

Thanks again!  

 

@CGLtax, 

Thanks for this terrific post! This is the kind of feedback we at Zapier love, and personally it’s a pleasure to see a suggestion this thorough and well thought through.

I’m the Head of Pricing and Packaging here at Zapier, and while I can’t promise we’re going to implement this, I can say this input absolutely with the right folks and we’ll put this into our consideration set.

Thanks again!  

 

Thanks for your response Duncan. We really want to use your product - but can’t in its current form.

Also - if you happen to be in a meeting with your server team - if you can make sure that Canadian users are able to have an option to provision Canadian servers only and not have their zaps processed outside of Canada, it will allow them to meet the PIPEDA and PIPA (Alberta) privacy requirements our Government has imposed on us in business that have access to sensitive data.

The option to add seats would be very useful. I often come in as a Dev to lots of small businesses temporarily and it would be great for them to be able to add a second seat for a month that can just be paused and restarted from time to time, then you guys make your money as they increase the tasks on Zapier.

Terms & Conditions