I am trying to enter new contacts into PipelineDeals when a new ticket appears in my ZenDesk View.
I’m getting the following error message in the task log:
PipelineDeals: The app returned "This looks like a duplicate Contact owned by Dawn [surname]. You can save anyway and a new contact will be created or cancel and start over."
How do I work past this? I want to make sure there is no duplicate and then enter the person. If there is a duplicate, the action should just stop but this error message is generated in the task log with no way to fix it.
This post has been edited by a moderator to remove personal information. Please do not include personal/private information in Community posts.
Sorry you are running into this error! I see you were working with Maggie in Support on this and they have added you as an impacted user of this bug. This does a few things:
Please let us know if you have any additional questions!