I’m trying to create a zap with 3 paths. Based on the data that I have captured from wufoo forms and tested, some of the paths should have run, but when I actually trigger the form through a wufoo form input it repeatedly tells me that 0 paths have run. Very frustrating!
Best answer
Paths not running
- Beginner
- 1 reply
Best answer by DanversBest answer by Danvers
Hi everyone!
This was an issue where users on a Starter Plan could create a path in a Zap, but it wouldn’t run when the Zap is turned on. This issue has now been fixed and users on a Starter plan can’t add paths to their Zaps. If you’d like to use a path to add logic in your Zap then you’ll need to choose a plan that includes the Paths. You can check out our plans on the Pricing page.
1 person likes this
+10- Zapier Expert
Check here: https://zapier.com/app/history
You should be able to see the conditions that failed on all 3 paths and troubleshoot why that is.
- Beginner
Yup I did went back to check on the task history and saw this:
However based on the data that was entered into the zap which i pulled and tested, some of the paths should have run.
So I’m not really sure what I’m missing here.
+10- Zapier Expert
I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.
Sit tight, and someone will contact you soon.
+8- Builder
- 899 replies
Hello
1 person likes this
+8- Builder
luseta wrote:
Hello,
I have the same issue here.
Hi there, thanks for letting us know. I’ve added you to the affected users list. We’ll update you once we have information to share. Thank you for your patience!
+8- Builder
Hi
Same issue but with Gravity Forms.
- Have a Path based on a text field.
- I’ve confirmed that the text field value is in the form data
- My debug and walkthrough work as expected.
- When I enable the form, however, it fails at the Path every time
Super frustrating and CRITICAL.
+8- Builder
Hi
I am having the same problem with
When the path is refreshed with the qualifying path data and the task is replayed, it does carry through to the intended path.
Then when editing the path and manually testing the trigger, it says approved.
Then when replaying the path, it does not carry through to the intended path as before.
I logged a report, this is wrecking me right now.
This post was edited by a moderator to remove personal/private information.
+12- Zapier Staff
Hi everyone! I wanted to add an update on this issue.
We’ve discovered that it’s specifically affecting users with Starter Plans, the reason for this is that Starter Plans shouldn’t have access to the Paths function.
This issue means that users on a Starter Plan can create a path in a Zap, but it wont run when the Zap is turned on. The correct Zap behavior here is that folks on a Starter Plan shouldn’t be able to add Paths into a Zap in the first place. That means that when the bug is fixed, if you’re on a Starter Plan any Zaps that have Paths wont work, because you wont have access to the Paths function.
I’m really sorry for the hassle with this and for the frustration it has no doubt caused. We’re working on getting it fixed as soon as possible.
+12- Zapier Staff
+12- Zapier Staff
Hi everyone!
This was an issue where users on a Starter Plan could create a path in a Zap, but it wouldn’t run when the Zap is turned on. This issue has now been fixed and users on a Starter plan can’t add paths to their Zaps. If you’d like to use a path to add logic in your Zap then you’ll need to choose a plan that includes the Paths. You can check out our plans on the Pricing page.
+12- Zapier Staff
Hi
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