Outlook zap doesn't send email

  • 30 December 2021
  • 6 replies

I have a zap set up to send a new lead an email through outlook. when I first tested in about 2 weeks ago it worked fine.
now when I test the trigger is says it successfully send the email, but it doesn’t. neither the recipient or in my send email box shows an email being send.

this is an essential zap for my lead capturing.

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6 replies

Userlevel 7
Badge +13

Hi @Stefan de Jong 

Please post screenshots with how your Zap step is configured, thanks.

Make sure the Zap is turned ON.

Check your Zap Runs:

Userlevel 7
Badge +11

Hi @Stefan de Jong!

A good place to start is your Zap History, that will tell you a) if the Zap was triggered and b) if it ran into any errors.  If you look at the history of the Zap and there are no Zap runs, that means that it hasn’t been triggered, or there’s an error with the trigger. 


There’s a great help doc on understanding your Zap history page here: View and Manage your Zap history

I have been trying again, and now I am receiving this error message:

Userlevel 7
Badge +13

Hi @Stefan de Jong 

Please post screenshots showing how each of your Zap steps are configured, thanks.

Here are the zap screenshots.

I checked in the history, and it doesn’t show up there either.


This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting. 

Userlevel 7
Badge +13

@Stefan de Jong 

Might be best to try opening a ticket with Zapier Support for further troubleshooting: