Only update field if empty target field is blank

Question

When zapping to a drop down box or radio button (single select field) is it possible to ONLY update the field if the target field is blank (i.e. not selected)?

For example, I want an action to update CUSTOMER SOURCE, but only if the CUSTOMER SOURCE is not set in the target field (action).

If CUSTOMER SOURCE in the destination app has a field, it should not override this field, but the zap should update/add the other fields in the zap.

My current zap overrides (changes) the previous CUSTOMER SOURCE field.

I’m zapping from Webflow to ActiveCampaign.

christina.d · Accepted Answer

Hi all!I wanted to pop in and consolidate Jayesh and GetUWiredanswers into one. 🙂This is achievable through the “Find Contact” action in Active Campaign! This will retrieve the contact details to which you can then use Filters and Pathsto only continue if the customer source field is not set.

jayeshkumarbhatia · Answer

Hey @EthanGlessich,Yes, its possible. You should use Filters and Paths to handle the business logic.To read about Filters, click hereTo read about Paths, click here

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