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Hi,

 

I create a Zap between New Relic and Jira Cloud which woks fine. 

I’ll give an example - a high CPU alert in NR creates a new issue in Jira. When the condition changes (the CPU load goes down), there is another alert in NR and a new issue in Jira. Anybody knows how can I avoid the second issue to be created or, better, to update the existing issue in Jira?

 

Thanks,

 

Daniel

Hi @dhertanu 

Try these Jira steps in the Zap.

 

Action: Jira - Find Issue

Action: Jira - Update Issue

Hello @Troy Tessalone,

 

Thanks for your reply. I’m trying since yesterday to make this work and I’m not  there yet so I’m trying to clarify something first. 

I guess you are saying to have New Relic - Jira Find - Jira Update - Jira Create in the same Zap? 

Is this the way it should work?

 

Thanks,

 

Daniel

Hi @dhertanu 

Try one of these setups…

 

Zap Steps

  1. Trigger: New Alert or Deployment
  2. Action: Jira - Find/Create Issue (only if the Find Issue action has a checkbox option to also Create Issue)
  3. Action: Jira - Update Issue

 

Zap Steps

  1. Trigger: New Alert or Deployment
  2. Action: Jira - Find Issue
  3. Action: Paths
  4. Action: Path A - Filter (Issue does NOT exist)
  5. Action: Path A - Jira - Create Issue
  6. Action: Path B - Filter (Issue exists)
  7. Action: Path B - Jira - Update Issue
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