About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces Zapier Canvas Zapier Chatbots

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

No reply from support about a refund!

  • 21 November 2023
  • 1 reply
  • 76 views
J
Userlevel 1

Hi, I have sent multiple emails regarding a refund request for about 5 days straight at this point. 

I cancelled my plan and asked for a refund for my subscription. I had Zapier for around a day or two. I initially bought it thinking I would need it but it seems the software I use doesn't require Zapier and so I would like to cancel and get a refund. 

I do not need Zapier and would be paying for something I have not used in my business. I made a mistake in purchasing, and was under the impression I needed the service when I don't as it has no use for my current systems.

Anyone know why Support isn’t responding? 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Jameel 

Good question.

Billing issues need to be handled by Zapier Support, so you’ll have to be patient for a reply via email.

 

This is what Zapier Community Admins generally share:

The Billing and Accounts team are usually fairly quick to respond but they’re experiencing higher volumes of inquiries at the moment which is causing some delays unfortunately.

Really sorry about the delays in getting a response to your refund request, someone from the Billing and Accounts team will get back to you as soon as possible. Thanks for your patience in the meantime.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Terms & Conditions