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Best answer

New Facebook Leads are not appearing in my Google Sheet

R

Hello.

from yesterday there is a problem with transferring leads from facebook leads to google sheet?

everything worked.
but:
facebook generates leads.
however, they have not appeared in the google sheet since yesterday.

does anyone have a similar problem?

icon

Best answer by Rachael S 8 June 2022, 21:47

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Robert P 

Good question.

Best place to troubleshoot is your Zap Runs: https://zapier.com/app/history/

  1. Make sure the Zap is still ON.
  2. See if there are any Zap Runs with errors.
  3. See if there are any HELD Zap Runs.
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Rachael S
Userlevel 5
Badge +7

Oh, tricky @Robert P - we’re here to help!

 

In addition to checking out your Zap Runs, I’d also go your “My Apps” Section to make sure that your Facebook account is properly connected! Additionally, for Facebook Leads, I have some advice on how to do Facebook Leads Ad testing, which is copied below. Let me know if either of these help! 

1. Go to Facebook’s Leads Ads Testing Tool here: https://developers.facebook.com/tools/lead-ads-testing/ and select your Page & Form
2. Click on “Delete Lead” (Don’t worry — it won’t delete any live leads, just Facebook’s example lead) and then refresh your page
3. Click on “Preview Form”
4. Fill out your Form like normal, but use a test email as the email address. I like to use superheroes here as they’re easy to differentiate from your real leads, so something like thor@asgard.com or diana@prince.com
5. Click the “Track Status” button
6. Review the section below “Track Status” for any errors or messages

christina.d
Userlevel 7
Badge +9

Hey @Robert P! I wanted to swing by and see if Rachael and Troys suggestions helped get you back on track? Let us know. 🤗

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