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Best answer

New emails in Microsoft Outlook aren’t triggering my Zap

  • April 12, 2021
  • 3 replies
  • 270 views

Hello, 

I’ve set my initial trigger on Micrisoft Outlook to initialize when I receive a new e-mail. Everything tested on Zapier works fine, but it’s not working unless I run manually the zap.

Does anyone knows what’s happening? 

 

Thanks in advance

Best answer by XRay Tech

Hey @plm_retail,

Make sure that the right account is linked up to the trigger. If the trigger is looking at the wrong account, it won’t trigger. 

Another element to keep in mind is that depending on the type of Zapier plan, there may be up to a 15 minute delay. Hope this helps!
 

Happy Zapping!

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3 replies

XRay Tech
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  • Zapier Solution Partner
  • Answer
  • April 12, 2021

Hey @plm_retail,

Make sure that the right account is linked up to the trigger. If the trigger is looking at the wrong account, it won’t trigger. 

Another element to keep in mind is that depending on the type of Zapier plan, there may be up to a 15 minute delay. Hope this helps!
 

Happy Zapping!


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • April 12, 2021

Hi @plm_retail 

As @XRayTech indicated, this is likely due to the trigger delay based on your Zapier account plan, since the Microsoft Outlook trigger are NOT instant.

You can check your Zap Runs history details here: https://zapier.com/app/history/


AndrewJDavison
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  • Zapier Solution Partner
  • June 8, 2021

@plm_retail 
Just checking in to see if you still need help with this?