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Best answer

New Contact in List in HubSpot not triggering

  • 17 May 2021
  • 6 replies
  • 305 views
A

Hello, this trigger doesn’t appear to be working… anyone else having this issue?

icon

Best answer by SamB 24 September 2021, 15:14

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

GetUWired
Userlevel 7
Badge +12

Hi @angelina 

Just to confirm, you are using a Marketing Hub Starter plan or higher in Hubspot, correct?

Troy Tessalone
Userlevel 7
Badge +14

Hi @angelina 

Per what @GetUWired said, you’ll need a Marketing Hub Starter plan and above.

 

Smart List is not available in the dropdown

The Add Contact to List action only works with Static Lists in Hubspot. Smart Lists will not show up here. You'll need to change your list in Hubspot to be a static list, or else use the Create/Update Contact action to update the property that would make a contact automatically qualify for a Smart List.

 

Also, check out the known and documented “Common Problems” with HubSpot: https://zapier.com/help/doc/common-problems-hubspot

 

If you’re still having issues, you can open a ticket with Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

It appears to be working now, the “instant trigger” is actually taking closer to 30 min.

Troy Tessalone
Userlevel 7
Badge +14

@angelina 

The delay may be on the HubSpot side with how frequently lists are updated with new contacts, which is something you might want to test.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Paolo
Userlevel 3
Badge +5

Hi @angelina, just checking in to see if you still need help with this? Was the suggestion of Troy to check how frequently the lists are updated useful in getting the Zap to trigger in a timely manner? Please let us know! 

SamB
Rank
Userlevel 7
Badge +11

Just wanted to follow up here as noticed @angelina reached out to our Support Team who were able to shed some light on the delay in the Zap being triggered:
 

“I did check our logs to make sure that Zapier isn't causing any delays on our end and it doesn't look like we held the task in any way. 

One thing to note here, apps can sometimes queue up records when there is a high volume of API calls which is responsible for transporting these records. In that case, there may be a slight delay in getting processed. Thankfully these are typically automatically resolved and you should expect triggers to be much faster in low-volume instances. ”

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