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My autopayment was successfully deducted, but my subscription has still not been updated. This is really frustrating because:

  1. I paid, but I’m not getting the service I was charged for.

  2. When I tried to cancel the plan, my subscription is not showing and the process was unnecessarily difficult.

  3. There’s no proper customer support. No email support, and on the free plan you can’t even raise a ticket you actually need to pay to access support.

Right now my money is stuck, my plan hasn’t been updated, and I can’t even cancel it properly. This is a terrible user experience, and I really need this to be fixed.

Can someone from the team please resolve this issue?

Hey ​@harshzap, welcome to the Community! 🎉

I’m so sorry to hear about the difficulties you’ve had in trying to change your plan, that sounds really frustrating. I’ll share your feedback with the relevant teams so they can use it to help simplify the subscription change process and make things easier for everyone moving forward.

Folks in the community aren’t able to assist with or expedite account-related issues, so the best option is to open an Accounts, pricing and billing issue ticket (which you can still do on the Free plan). I can see that you’ve already submitted a ticket and it’s been routed to the Billing and Accounts team - that’s perfect! They’ll be in touch with you as soon as they can.

Appreciate your patience while the team is looking into what happened. If you need help with any of your Zaps in the meantime, please do reach back out - I’d be happy to lend a hand. 🙂

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