I would like to use Zapier to integrate Teams and SolarWinds Service Desk. I have setup Teams using New Channel Messages as the trigger. SolarWinds Service Desk is configured to Create Incidents as the action. The issue I am finding is, SolarWinds Service Desk has a required field for “Requester’s Email Address”. None of the data options available to pull from Teams populates the users email address. How would I go about getting the users email address from Teams data?
Best answer
Microsoft Teams and SolarWinds Service Desk Integration
Best answer by GetUWired
Since there is not a Team’s Zapier action to get more details about a user.. you will need to add a lookup table to your Zap.
Zapier has one in their Format action. Format > Utilitiles > Lookup Table.
Your flow would then look something like the following:
Trigger: New Channel Message in Teams
Action: Lookup Table
Action: Create Incident in SolarWinds
Another option might be to use a Google Spreadsheet or Storage by Zapier as the lookup table. The benefits to these options is that you could have a second Zap triggered by the New Team Member in Teams Trigger to then add a new row to your spreadsheet (or value to storage) which would keep your look up table up to date as team members are added
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+12- Zapier Solution Partner
- Answer
Since there is not a Team’s Zapier action to get more details about a user.. you will need to add a lookup table to your Zap.
Zapier has one in their Format action. Format > Utilitiles > Lookup Table.
Your flow would then look something like the following:
Trigger: New Channel Message in Teams
Action: Lookup Table
Action: Create Incident in SolarWinds
Another option might be to use a Google Spreadsheet or Storage by Zapier as the lookup table. The benefits to these options is that you could have a second Zap triggered by the New Team Member in Teams Trigger to then add a new row to your spreadsheet (or value to storage) which would keep your look up table up to date as team members are added
+9- Zapier Staff
Hey there
Keep us posted on your success! We’d love to know your ultimate solution!
I want to thank
+9- Zapier Staff
Yay! So glad to hear you were able to get this setup! 🎉 We love to hear it.
Happy Zapping,
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