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Question

Microsoft Outlook connector - not seeing new/renamed calendars

  • May 12, 2022
  • 4 replies
  • 67 views
J

Using the Microsoft Outlook connector, we have a zap that creates events in an online Outlook mailbox. In the connector, we see the list of calendars in the mailbox from when the connector was first configured. Since then, we’ve added an additional calendar (also renamed one existing that is listed in the connector calendar selector), but we aren’t seeing any of the changes - the new calendar is not listed in the connector. We’ve waited 24+ hours, added a second connection to the same mailbox and tried setting Zap to use that one, but still just see the original set of calendars.

Suggestions?

Thanks.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 12, 2022

Hi @JoeGasper 

Good question.

Does the authenticated Outlook account own the Calendar?

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    J
    • JoeGasper
    • Author
    • New
    • May 12, 2022

    Yes, the account used is the mailbox/calendar owner.

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • May 12, 2022

    @JoeGasper

    Did you check the permissions for that Calendar?

    Otherwise, probably best to open a ticket with Zapier Support for further help troubleshooting: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    jesse
    Forum|alt.badge.img+9
    • jesseArchitect
    • Architect
    • May 19, 2022

    @JoeGasper checking in here as I didn’t see an email from your in our support inbox. Were you able to get this sorted by checking/changing your permissions or were you still running into issues here?

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