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Best answer

Mapping Salesforce Order Items to NetSuite Order Items

  • June 3, 2025
  • 6 replies
  • 89 views
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Trying to create a POC to integrate Salesforce Order and Order Item data into NetSuite. The Salesforce Order Items are set to be returned as line items. If I have multiple Order Items contained in the line item list, how do I map that to the NetSuite Item so the Order contains all items in the list? Using the mapping shown below, it’s trying to send to NetSuite as a comma-delimited value for each field and NetSuite is failing it.

 

Salesforce Find Child Records:

NetSuite Create Order Item sublist:

 

Best answer by TavDev

Thanks, ​@Troy Tessalone.

I ended up adding a Line Itemizer formatter step to convert the Salesforce output to an array and that did the trick.

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34016 replies
  • June 3, 2025

​@TavDev 

We would need to see how the data is returned from the Salesforce step to see the structure of the line items to see if those are nested or not for the variables you are trying to map.

 

The NetSuite Item section indicates it supports line items, assuming the mapped variables values are structured as line items (aka array of items).

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
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  • TavDevBeginner
  • Author
  • Beginner
  • 8 replies
  • June 3, 2025

​@Troy Tessalone  - Thanks for your reply. Much appreciated. Is the below enough of a visual to determine how they are nested?

 

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  • TavDevBeginner
  • Author
  • Beginner
  • 8 replies
  • June 3, 2025

Tried to include two screen shots but one got dropped. This is a bit of the structure beyond that first image:

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34016 replies
  • June 3, 2025

​@TavDev 

You are working with nested arrays.

1 > 1

Nested array items get flattened to a comma separated text string.

So you would need to use a Formatter step to convert the flattened text string back into an array.

Zap action: Formatter > Utilities > Line Items to Text

Zap action: Formatter > Utilities > Text to Line Items

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
T
Forum|alt.badge.img
  • TavDevBeginner
  • Author
  • Beginner
  • 8 replies
  • Answer
  • June 4, 2025

Thanks, ​@Troy Tessalone.

I ended up adding a Line Itemizer formatter step to convert the Salesforce output to an array and that did the trick.

 

 

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • June 5, 2025

Hi ​@TavDev,

 

Thank you for sharing your work around for this issue. This will significantly help our members with the same issue.

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