Hi, I’m pulling my hair out trying to figure out why this isn’t working.
Goal: new not subscriber creates a zap to convertkit
Here are the steps:
- Subscribe a new user:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/b3eb8792-46c2-4cb9-b604-e60924eb418d.png)
- Subscriber appears in Manychat suscriber list:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/264e80bf-6c9c-42fa-b192-fba9ad68bb89.png)
- Nothing appears in convertkit and zap did not trigger.
Here is how it has been set up:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/8f3988db-7acb-45dc-a8de-ac40b99025a1.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/7163778b-e7d4-4bf4-bdbb-23ee41b0dde6.png)
When i click test, it works. It sends the zap to convertkit and it all works. However, when I create a trigger event (in my case new subscriber) in manychat, the zap does not trigger.
Any ideas. i would be very grateful if someone could help me out with this.
[EDIT: This post was edited by a moderator to remove personal information from the images. Please be careful not to share private information as this is a public Community.]