Question

Lost my account!

  • 20 January 2022
  • 4 replies
  • 47 views

Hi! 

Has anyone else recently lost their account?

 

I cannot login to my account at Zapier, the account does not exist.
My browser has all the relevant login data, and I my history shows I was logged in before christmas.

 

Now its gone….!?!? :astonished:


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4 replies

Userlevel 7
Badge +14

Hi @Dev_Lars 

Best to open a ticket with Zapier Support: https://zapier.com/app/get-help

Userlevel 7
Badge +9

Hi @Dev_Lars,

Thanks for reaching out and I’m so sorry to hear this. Troy’s recommendation to contact our support team is going to be the best course of action to get this sorted. I can see you’ve done that and appreciate your patience while they’re looking into this! 

Yes, I have now sent in details that show we had an premium account and paid for it in november 2021.

A yearly payment.

 

A previous payment even specified it was for the account with the email that now is lost…

 

This needs to be fixed asap.

Userlevel 7
Badge +11

Hey @Dev_Lars,

Thanks for the update on this! Unfortunately us Community folks aren’t unable to assist with fixing Zapier account issues. So continuing your conversation with our Support team will be your best bet here.

Fingers crossed they’ll be able to get this resolved for you soon! 🤞