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Question

Lost my account!

  • January 20, 2022
  • 4 replies
  • 177 views
D

Hi! 

Has anyone else recently lost their account?

 

I cannot login to my account at Zapier, the account does not exist.
My browser has all the relevant login data, and I my history shows I was logged in before christmas.

 

Now its gone….!?!? :astonished:

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    4 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • January 20, 2022

    Hi @Dev_Lars 

    Best to open a ticket with Zapier Support: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    christina.d
    Forum|alt.badge.img+9
    • christina.dZapier Staff
    • Zapier Staff
    • January 21, 2022

    Hi @Dev_Lars,

    Thanks for reaching out and I’m so sorry to hear this. Troy’s recommendation to contact our support team is going to be the best course of action to get this sorted. I can see you’ve done that and appreciate your patience while they’re looking into this! 

    D
    • Dev_Lars
    • Author
    • New
    • January 21, 2022

    Yes, I have now sent in details that show we had an premium account and paid for it in november 2021.

    A yearly payment.

     

    A previous payment even specified it was for the account with the email that now is lost…

     

    This needs to be fixed asap.

    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • January 21, 2022

    Hey @Dev_Lars,

    Thanks for the update on this! Unfortunately us Community folks aren’t unable to assist with fixing Zapier account issues. So continuing your conversation with our Support team will be your best bet here.

    Fingers crossed they’ll be able to get this resolved for you soon! 🤞

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