I’m having a problem with the double opt-in. I have a Squarespace account that is linked to Klaviyo via a Zapier integration. The integration links users who fill out the form on my Squarespace account to my Klaviyo email list. Currently, whenever someone fills out the form, I get the double opt-in email confirmation (that they should be receiving) to my email address and they are not being added to my list.
Do you know what problem I need to fix?
Hi
If you're not sure what I mean, could I trouble you to please share a screenshot of the Klaviyo step so that we can see how it's set up. If there are any email addresses in there that aren't yours, make sure that obscure them so that you're not sharing someone's details!
Hi
Can you show us with a screengrab how you have the Klaviyo step setup.
Here's the email address in the Klaviyo step (which is my email address). Let me know if you need to see another part of the Klaviyo step and thank you sooo much for helping me!
Hi
That email field should be for the person you want to subscribe, not your email address.
See this icon on the right:
Click that, and you'll be able to dynamically map the email address you get from your trigger.
So at this step I would choose the "Email zapier-demo@squarespace.com" field?
Hi
Yes, exactly!
When your zap runs live, it will take whatever email address the person used when filling out the form.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.