Are you using Keap or Infusionsoft?

Are you referring to one-off orders or subscriptions?

I came looking for the same answer.

There is an endpoint for the API to do it, so it may have to be a webhook.

If they are cancelling a subscription in Infusionsoft you would use Billing Automation to remove and apply the tags.  You don’t actually need Zapier to do this.

My zap is being triggered by a cancellation in Mindbody, so I have to trigger the tag removal externally.

Somebody on the Keap forum said to add “tag X” that triggers an automation to remove the desired tag as well as “tag X”

It’s kind of a long way around, but beats having to set up a dev account with Keap for one little thing.

That would work @Robert_Segelquist 

This is the current reality. Although, you could apply the tag via zapier to trigger a campaign and just remove the tag immediately via the follow up sequence it is connected with. If you are attempting to use a tag for segmentation purposes, then the 2 tag situation is required. One tag is a trigger, the other tag is the segmentation.

My personal preference is to have as few tags as possible. They can get carried away really quickly if you aren’t careful. So instead of a tag, you can use custom fields like dropdowns to do your high level segmentation.

One helpful thing I usually do is apply a note to a record, providing a log of sorts regarding things I’m automating in Zapier.