Best answer

Jira comment data

Forum|Forum|5 years ago
June 16, 2020
2 replies
724 views

Bryan01
Beginner

I’ve got Jira integrated with Zendesk. When a jira item gets updated, it will post a comment on the associated zendesk ticket.

I’ve got this working, but I can’t find the data for comments from Jira. Is this not accessible to post into the zendesk comment?

Thanks!

Best answer by David Mercer

@Bryan01 After the Jira item is updated, add a step “Find Issue” to see if the comments are included. If not, there is an API to get the comments, but not as an out of the box Zap. The API is https://YOURSITE.atlassian.net/rest/api/3/issue/ISSUEID/comment?orderBy=-created&maxResults=0&expand=renderedBody TO use this, you would create a Webhook Action and use the Get method with the Basic authentication.

Here is a link to the API Documentation https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-issueIdOrKey-comment-get

David

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David Mercer
Beginner
Answer
Forum|Forum|5 years ago
June 17, 2020

@Bryan01 After the Jira item is updated, add a step “Find Issue” to see if the comments are included. If not, there is an API to get the comments, but not as an out of the box Zap. The API is https://YOURSITE.atlassian.net/rest/api/3/issue/ISSUEID/comment?orderBy=-created&maxResults=0&expand=renderedBody TO use this, you would create a Webhook Action and use the Get method with the Basic authentication.

Here is a link to the API Documentation https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-issueIdOrKey-comment-get

David