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Issue with Stripe and Learndash

  • 12 August 2020
  • 1 reply

Userlevel 1


I´m triyng to make a Zapier connecting between Stripe and Learndash. First issue, Stripe says that We couldn’t find a customer even if I have at least 5 customers registered in Stripe.


The second issue is that when I´m doing the Learndash configuration in the email and first name fields says they are missing data. So, I would like to know if you have any recommendation.


By the way, I´m using the free plan I don´t know is these issues are related to the free plan restriction. 

Thank you in advance



Best answer by andywingrave 13 August 2020, 02:31

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Userlevel 7
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Hello! It shouldn’t be an issue with the free plan, so we can rule that out. 

It looks like your user in Stripe doesn’t have an email - Can you check in Strip whether the user has an email associated with them or not?