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For example - Could a I have my chatbot direct the client to a page on my website or an outside resource. Currently it seems like it will just send links as plain text and folks could theoretically copy and paste it, but I’d like to make it easier.

Hey there @violetgs, welcome to the Community! 🎉

I just want to double-check was the chatbot built in Zapier Chatbots or does it use the ChatBot app?

I did some testing in a Zapier chatbot and was able to get it to output a clickable link. To do that I stated in it’s instructions that it needs to ensure that any links to help articles it shares are clickable which resulted in a clickable link:
e2abcf2b5d56e4310adbd94925c31233.png

If you’re using the ChatBot app, perhaps it’s possible to use a similar approach?

Looking forward to hearing from you!

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