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I want to use ‘WhatsApp Notifications’ to send a custom message to my client whenever we book a new appointment in behalf of them using TypeForm. 

 

The issue is, I need a custom message template to fit in all the contact + booking info, none of the preset WhatsApp templates are suitable.

 

How do I create a custom message template that I can use for this functionality?

Hi there @RissheG,

Unfortunately, the WhatsApp Notifications does not allow you to send messages to other customers. You can only send messages to yourself: https://help.zapier.com/hc/en-us/articles/19805639844621-Send-messages-in-Zaps-using-WhatsApp

a9a2e59d98a74eb032e2d5af094af65d.png
(view larger)

Hopefully, this helps.

I see, thanks for the info @ken.a 

You are most welcome @RissheG! In the meantime, I've added your vote to our internal app wishlist to support the WhatsApp Messenger app, and we'll be sure to let you know if/when this app is added to Zapier.

In case you're curious, here's more on how new services typically get added to Zapier: https://zapier.com/help/manage/app-connections/request-to-add-a-new-app-to-zapier

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help!

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