Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Current Integration Scenarios which we have for understanding

  1. When a sender sends a new email to abc@gmail.com – we are successfully able to capture and store the details in database.
  2. When a sender again replies to the same email thread – this response is also being successfully stored in as this is also one type of incoming mail to abc@gmail.com
  3. But When abc@gmail.com replies to the sender within the same email thread in outlook –I need help here how to store this send response into our database.

    Note: We are storing the conversation id sent by outlook to our data base, from both #1 and #2

Hi ​@Vividminds Quixy,

 

Welcome to the Community.

To capture outgoing emails from your email in your database, set up a Zapier trigger using Outlook's "New Email" or "Sent Email" triggers. Ensure the outgoing emails include the conversation ID to associate them with existing conversations. Configure a Zap with Outlook as the trigger, selecting "New Email in Sent Folder," then store the email details in your database with mapped fields. Test the workflow to confirm proper data capture and implement error handling for reliability.

By setting up a Zap to capture outgoing emails from your email, you should be able to store these responses in your database alongside incoming emails. If you encounter any specific issues during setup, please provide additional details. We'll be happy to assist further.

Hi there ​@Vividminds Quixy 👋

Did Jammer’s reply help to point you in the right direction?

Happy to lend a hand if you’re still stuck at all, just let us know! 🙂

Terms & Conditions