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Is it possible to link a contact to a company in ConnectWise after it has been imported from Keap?


Is it's possible to link a contact to a company in ConnectWise after it has been imported from Keap. Unfortunately, using Zapier, I haven't discovered a seamless method for this, and currently, it involves a manual step post-importing both the company and contact.

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9 replies

Troy Tessalone
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Hi @charelle 

When you create a Contact there is a filed for Company.

You likely need to map the ConnectWise Company ID from a previous step.

If you still need help, post screenshots with how the steps are outlined and configured.

 


  • Author
  • Beginner
  • 5 replies
  • March 7, 2024

Hi, I have tried mapping it with serveral different field and always get the same message 

Failed to create a contact in ConnectWise Manage

The app returned "An unexpected database error has occurred.".

but it still created the contact in CW just not attached to  company.

 

 


Troy Tessalone
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@charelle 

Company field expects a number as indicated by the 123 icon.

You likely need to map the ConnectWise Company ID from a previous step.

 

Help article about mapping variables to dropdown fields:

https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps

 


  • Author
  • Beginner
  • 5 replies
  • March 7, 2024

Still not working this time it didnt create the contact at all


Troy Tessalone
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@charelle 

Use this variable.

 


  • Author
  • Beginner
  • 5 replies
  • March 7, 2024

okay let me try! TY


  • Author
  • Beginner
  • 5 replies
  • March 7, 2024

Still hitting a road block


  • Author
  • Beginner
  • 5 replies
  • March 7, 2024

Troy Tessalone
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@charelle 

You probably don’t need Step 5, if you are trying to find the same Company that was created in step 3.

Instead, map the ID from Step 3 to the ConnectWise Create Contact step.