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This post was split from topic: 

 

Hi There,

 

Is there aleady an option to customize the whatsapp templates? 

Hi there @Julianpeople,

Welcome to the Community! 🎉

I have moved your reply to a new topic. I hope you don’t mind!

Unfortunately, it’s not possible to customize the WhatsApp Notifications template at the moment. However, we do have an existing feature request for the “Create Template” action.

I have added you to the open feature request. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps!

So why is there an option to create a custom template? This is confusing, as it results in an error message saying something wasn't mapped correctly, making us search for a way to correct the error, and the AI keeps giving an inadequate solution.

Hi @SachaH,

 

We apologize for any confusion but our dev team is still working on it. For now I will be adding you to the open request feature. And we’ll notify you via email once an update is available. Thank you.

I believe it would be helpful to have a warning next to the option for a custom template, or remove it altogether until your dev team updates it.

Hi @SachaH,

I apologize for the confusion here. Could you please send a screenshot of the option to create a custom template in the WhatsApp Notifications action step? This will help me take a closer look and report this to our devs.

Thanks!

Right now the feature is so incredibly limited

I don’t even care about the fields but for example if you choose lead, it allows me to add noting useful, no payment confirmation ,no booking date, no specific service requested it makes the whole thing meaningless, when I want a WhatsApp notification with confirmation of booking but I have no booking information in the notification?!

Hi @Heroic Scripts,

Thanks for the clarification here. Unfortunately, the “Custom” option that you’re seeing in that screenshot is not an option to create a custom template, but to input a custom value. You can learn more about the custom value here: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-modal-fields-in-Zaps#01H7FR09FB7ARYVVE14MD4R0QJ

With that said, I have added you to the open feature request to support creating templates in the WhatsApp Notifications integration. We will keep you updated via email once the feature has been implemented.

I appreciate your patience and understanding.

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