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Best answer

Is it possible to customize the WhatsApp Notifications template?


Hi There,

 

Is there aleady an option to customize the whatsapp templates? 

Best answer by ken.a

Hi there @Julianpeople,

Welcome to the Community! 🎉

I have moved your reply to a new topic. I hope you don’t mind!

Unfortunately, it’s not possible to customize the WhatsApp Notifications template at the moment. However, we do have an existing feature request for the “Create Template” action.

I have added you to the open feature request. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps!

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15 replies

ken.a
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  • Zapier Staff
  • 6313 replies
  • Answer
  • August 7, 2024

Hi there @Julianpeople,

Welcome to the Community! 🎉

I have moved your reply to a new topic. I hope you don’t mind!

Unfortunately, it’s not possible to customize the WhatsApp Notifications template at the moment. However, we do have an existing feature request for the “Create Template” action.

I have added you to the open feature request. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps!


  • New
  • 2 replies
  • October 29, 2024

So why is there an option to create a custom template? This is confusing, as it results in an error message saying something wasn't mapped correctly, making us search for a way to correct the error, and the AI keeps giving an inadequate solution.


JammerS
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  • Zapier Staff
  • 2188 replies
  • October 30, 2024

Hi @SachaH,

 

We apologize for any confusion but our dev team is still working on it. For now I will be adding you to the open request feature. And we’ll notify you via email once an update is available. Thank you.


  • New
  • 2 replies
  • October 30, 2024

I believe it would be helpful to have a warning next to the option for a custom template, or remove it altogether until your dev team updates it.


ken.a
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  • Zapier Staff
  • 6313 replies
  • October 31, 2024

Hi @SachaH,

I apologize for the confusion here. Could you please send a screenshot of the option to create a custom template in the WhatsApp Notifications action step? This will help me take a closer look and report this to our devs.

Thanks!


Right now the feature is so incredibly limited

I don’t even care about the fields but for example if you choose lead, it allows me to add noting useful, no payment confirmation ,no booking date, no specific service requested it makes the whole thing meaningless, when I want a WhatsApp notification with confirmation of booking but I have no booking information in the notification?!


ken.a
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  • Zapier Staff
  • 6313 replies
  • November 13, 2024

Hi @Heroic Scripts,

Thanks for the clarification here. Unfortunately, the “Custom” option that you’re seeing in that screenshot is not an option to create a custom template, but to input a custom value. You can learn more about the custom value here: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-modal-fields-in-Zaps#01H7FR09FB7ARYVVE14MD4R0QJ

With that said, I have added you to the open feature request to support creating templates in the WhatsApp Notifications integration. We will keep you updated via email once the feature has been implemented.

I appreciate your patience and understanding.


  • Beginner
  • 4 replies
  • December 4, 2024

This whatsapp feature is just totally insane. 

Why Zapier developper started creating Template before allowing user to input whatever they want in the Whatsapp message. 

I absolutely don’t care the field of the template provided, what I need is to gather the value which my webhook receive… ​


ken.a
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  • Zapier Staff
  • 6313 replies
  • December 5, 2024

Hi ​@chris007,

 

I completely understand your frustrations regarding this issue. I recognize how important a custom template is, and I want you to know that it is already the top feature request for this app. I have added your request to the list. While we cannot provide an ETA for when this feature will be implemented, we will keep you updated via email as soon as we have more information.

I appreciate your patience and understanding.


  • New
  • 1 reply
  • January 13, 2025

I feel you ​@chris007 

@ken.a add me to the list too, this needs to be fixxxxxxed


ken.a
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  • Zapier Staff
  • 6313 replies
  • January 14, 2025

Hi ​@elrayro,

I have added you to the open feature request to support custom templates in WhatsApp Notifications app. We will keep you updated via email once the feature has been implemented.

I appreciate your patience and understanding.


  • New
  • 1 reply
  • January 16, 2025

@ken.a Hey - please can you add me to the feature request too? Is there any update on timeline for this feature?

 


ken.a
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  • Zapier Staff
  • 6313 replies
  • January 17, 2025

Hi ​@JamesD,

I have added you to the feature request. Unfortunately, we can’t provide an exact ETA for the features implementation. However, you’ll receive a notification via email once it is.

Thank you so much for your patience and understanding.


  • New
  • 1 reply
  • February 12, 2025

@ken.a Me as well please, it could be really useful. 


ken.a
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  • Zapier Staff
  • 6313 replies
  • February 12, 2025

Hi ​@Marmor00,

I have added your vote to the open feature request. We will keep you updated via email once the feature has been implemented.

I appreciate your patience and understanding