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I keep getting a message that says “That Microsoft account doesn't exist.” 

Hi @CMM! The first thing to check is the status of your Microsoft 365 services, which you can do here: http://status.office.com/

 

If everything is ok there but you’re still having issues, the best thing to do is to get in touch with the Zapier support team, who can take a closer look for you: https://zapier.com/app/get-help