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Hello,
 

Our contact form on our website uses Zapier’s intercom integration action "send an incoming message" to send us a message when someone fills in the form.
Intercom send an email like in the screenshot below when the support team replies to the message.

There are 2 issues with this:
- There is no option to fill a subject so the subject of the email is simply the start of the body
- If you click on the blue button in the centre, it links to an error message or a website page of our company.


I think Zapier sees a incoming message as a chat while this should ideally be an email I guess.

Anyone has an idea to resolve these issues? Or an alternative way to send this contact form?

Thanks in advance!
Levi

Hi @LeviM 

Good question.

You may want to configure your own Zap to have more control.

Intercom available Zap triggers/actions: https://zapier.com/apps/intercom/integrations#triggers-and-actions

Hey there @LeviM - do you have any follow up questions or thoughts? Happy to get some experts assistance for Intercom if you need it. 

 

Best- Rachael

Hey both,

Thanks for the answers!
We’ll most likely move towards a custom bot solution for our contact form page.

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