Hi there,
We’ve been using Zapier for a while now and utilizing it’s integration with Intercom yet we’ve been experiencing issues that are caused because the current Zapier actions need to change.
The main issue is because there are users who have multiple User ID’s under a single email address.
So there are actions where a user can be updated using both email AND user id and some that don’t, causing an error and preventing the zap to perform the desired action (attached photo below):
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/2546fe12-72b6-4e21-a8d8-02f567cd734d.png)