When User (X) reports a technical issue in the Chatbot (Z):
- Action in Chatbot (Z): The query is collected and sent as a message to a designated channel in Slack (M).
- Action in Slack (M): The Support Team (Y) sees the message in the Slack channel. They should reply to the thread of the message within the same Slack channel.
- Action in Chatbot (Z): The reply from the Support Team (Y) in Slack (M) is captured and sent back to the User (X) as a response in the Chatbot (Z).