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I’m evaluating solutions to integrate ManageEngine SeviceDesk (Cloud) with Autotask such that when a request comes in from ME it creates a ticket in AT, and when an update for the request in ME happens (someone udpate/replies/etc. to the ME ticket) there’s an update sent to the AT system. Is it possible to accomplish this? I’ve not set up the integrations yet so I don’t know what sort of logic can be used and I’m trying to see if the system tracks what ticket is created in AT from ME, so the updates in ME go to the correct ticket. 

Hi there ​@PaulTMaack,

Welcome to the Community! 🎉

Here’s how I see the Zap you have in mind:

Zap 1:

  1. Trigger: ManageEngine ServiceDesk Cloud - New Request
  2. Action: Autotask - Create Ticket

Zap 2:

  1. Trigger: ManageEngine ServiceDesk Cloud - New Change
  2. Action: Autotask - Find a Ticket
  3. Action: Autotask - Update Ticket

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Reply


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