The ‘Capture to ConnectWise Manage’ Outlook Add-in leaves a lot to be desired. The email format, attachments, and email contents are nearly impossible to import into CW Manage without a ton of manual steps. Since the programers at ConnectWise have no intent on updating this Add-in, I am left with trying to find a solution on my own.
Does anyone have any suggestions or possibly a successful process to capture these critical emails (and their entire contents) that they are willing to share? I tried reaching out to CW Support… and saying that it was over an hour of my life that I will never get back is a gross understatement! One would think that this functionality would be built into the core of the product… but there I go thinking again!!!
Thank you in advance for your suggestions & comments!