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Question

I was unable to complete the setup of my Zap. “Groups” is grayed out, and my Zap is disabled.

  • May 12, 2022
  • 5 replies
  • 94 views
L

I just joined Zapier and can’t get past connecting the apps that I’m using. 

I connected Convertkit and Square (for Square online) adding the secret API for Convertkit.

I get to the step that says Groups and everything is greyed out. 
I can only go back. When I go to look at my Zap it’s disabled because the Group isn’t set up.

 

During the setup, I added the Convertkit form that I want to use on my Square website and Zapier says it cannot find it (probably because I couldn’t complete setup).

Just adding as much info as possible.

 

Thank you for your help.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    5 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
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    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • May 12, 2022

    Hi @Lea with Pawsibilities 

    Good question.

    Please post screenshots with where you are having issues configuring your Zap so we can have proper context, thanks.

    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    L

    My prtScr isn’t working, so here’s the copied page 

    Zaps

     

    Private folders

    Add folder

    Home

     

    Create Zap

     

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • May 13, 2022

    @Lea with Pawsibilities 

    We’re going to need screenshots or a record video in order to have proper context about your Zaps.

    ⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • May 13, 2022

    Hi @Lea with Pawsibilities!

    I’m sorry that you’re having trouble setting up your Zap. Would you be able to take a screenshot of the bit of your Zap where you’re seeing Groups grayed out? I’m guessing it’s in the Square step, so that should look something like this:

     

     

    Also, if you could tell us exactly which trigger and action you’re using, that will help us all to get on the same page. 

    jesse
    Forum|alt.badge.img+9
    • jesseArchitect
    • Architect
    • May 19, 2022

    @Lea with Pawsibilities Just checking in here to make sure you saw Danvers’ reply above. Once we have a bit more info, we can get you pointed in the right direction. Let us know!

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