About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • I've downgraded my plan & would like to request a refund for the remainder of the year
Question

I've downgraded my plan & would like to request a refund for the remainder of the year

  • 23 August 2023
  • 7 replies
  • 98 views
Casey D-C

Hello,

 

I have downgraded my plan to a free plan because I am going to stop using Zapier. Now I have downgraded I am unable to get support from a human in the chatbox. 

 

I would like to request a refund for the remainder of the year that I have paid for. I have seen you have to request refunds. I am also unsure what Zapier means by crediting the account? If I am no longer using the service I will be unable to use it. 

 

Also, I was unaware until I had downgraded that I would be unable to claim back money unless it was within 30 days of the renewal

 

Please send help!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Casey D-C 

Good question.

Billing issues/questions must be handled by Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Casey D-C

Thanks Troy. 

 

Unfortunately that didn't work. Because I have already downgraded Zapier it won't allow me to speak to a human (they have different levels of support depending on the plan you are on and the free plan doesn’t get to chat to assistants as a paid customer would - as far as I can find)  and the bots & the articles don’t help or send me here to ask in the community. I’ve been all through that page and I can't find the support I need. I just need to speak to a human.

 

 

It seems my best choice is to pay @29.99 to upgrade for a month to try and resolve the issue. But that seems wild?

Troy Tessalone
Userlevel 7
Badge +14

@Casey D-C 

I don’t work for Zapier so I can’t advise, but I’ve flagged your post for a Zapier Community Admin to chime in.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Casey D-C

Thank you so much I really appreciate that :-)

scott n

Same happened to me. Good luck no refunds. I recommend you switch to monthly and ride out your credit and then migrate to a new service. 

Paul P

Same here. I purchased an annual plan specifically because of the Twitter component. I saw no information on the possibility they would discontinue that service shortly after i joined, though obviously they we’re already preparing for that. That’s fraud, in my opinion, and you should pass it on to whatever state agency is relevant for you. 

SamB
Rank
Userlevel 7
Badge +11

Hi @Casey D-C, @scott n and @Paul P! 👋

Very sorry for the delay in a response here. For any plan or billing related issues our Billing and Accounts department are the best folks to talk to. Us folks in Community cannot assist on that side of things. You’d want to select Accounts, pricing and billing from the page here: https://zapier.com/app/get-help.

For free accounts you’ll need to scroll to the bottom of that page to access it:
be3601a4e74c0563226a5193813d99a7.gif

You can read our full refund policy here for more details on when refunds are granted: Zapier’s refund policy.

@Paul P - please know that was never the intention here. You can find out more about the reasons behind why it was removed here: App update: Twitter integration removal. 

Hope this helps to clarify things here. 🙂

Terms & Conditions