I am looking for a way to send a direct message to the user who has asked a question in slack when a custom Reactji has been added to confirm their request has been completed.
I cannot see how to select the process after the trigger to select the user who first posed the question.
Best answer by DanversView original
The basic shape of your Zap will be:
Trigger: New reaction added
Action: Send Direct message
In the action step, when selecting the person to send the DM to, you’ll need to use a custom value (rather than picking it from the dropdown list). When you use Custom value instead of a dropdown list, you need to use the ID of the object and not the name, in this case that’s the Slack ID of the person who added the reactji.
You can find the User ID of the person who added the reactji in the information from the trigger step:
I hope that’s clear!